Frequently Asked Questions - Shipping

Please remember these are simply suggested serving portions. One full slab of pork Ribs will feed 2 to 3 people. A pound of meat feeds 2 to 3. A quart of Hickory Pit Beans or Cheesy Corn Bake feeds 6 to 8. Crown Prime Beef Ribs feeds 1 to 3. Keep in mind that these are general guidelines. If in doubt, order just a little more than you estimate you'll need, just to be sure to have enough for a full meal. Our Jack Stack catering cohorts tell us, "Having leftovers is better than running out of food." Coming from folks that are right here in town, you sure don't want to run short halfway across the country from us. Call us at 1-877-419-7427 if you need assistance and our experienced staff will be more than happy to help in making suggestions.

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Jack Stack's distinctive Hickory Wood-Fired cooking process results in a seared exterior and a tender interior. All meat items are fully-cooked* and vacuumed-sealed during precise times in the cooling period to ensure peak moistness. The side dishes arrive in a microwavable-quart container. Instructions are included on how to heat each item. We have experienced staff available if you would like to discover in greater detail just how we're able to transform brisket and ribs into what many call "The First Taste of Kansas City" and are consistently voted KC's best barbecue. We take great pride in being honored as such, because in these parts, that's really saying something.

*Prime Rib roast is cooked to Rare

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The food is packaged in a "Custom-made Jack Stack Styrofoam cooler" which goes inside of an attractive Jack Stack outer box. Dry ice is included in the package to assure the food arrives frozen and in perfect condition. The standard delivery method is FedEx Ground, which delivers within three days to most parts of the contiguous U.S. Out of necessity, Alaska and Hawaii require 1-Day or 2-Day Express Shipping method. (Please add one day of travel time, i.e. 1-Day will arrive in two days, and 2-Day will arrive in three days.)

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Federal Express typically will deliver packages to residences toward the end of the work day between 3:00 P.M. and 7:00 P.M., and to businesses no later than 3:30 P.M. Packages will be left at the recipients location if nobody is there to receive it. This delivery method ensures that the package will be cared for as soon as possible. Overnight Express, 2-Day Express, Saturday Express Delivery, and Priority Overnight Express deliveries are all options at an additional cost. For detailed answers regarding how and when we ship our barbecue orders, visit our Shipping Information page.

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The product should not remain frozen longer than one month. You should not refreeze the product once it has thawed.

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It takes 1-2 days for our product to thaw in the refrigerator, depending on the size of item. It should be consumed within three days when thawed.

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Jack Stack includes an Owner's Manual with detailed instructions on how to reheat each product in each package. Directions are given for the Microwave, Grill & Conventional Oven. We recommended the Conventional Oven as the best method. Click here for the Heating Instructions.

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The Pork Spare Rib is the Classic Kansas City BBQ Rib. The Spare Rib’s bones range from 4 to 6 inches long with the slab weighing over 2 pounds. Both the sauced and unsauced ribs are cooked with the same exact rubs in the same hickory wood-fired method. The sauced ribs are paired with our KC Spicy Sauce for those that like them wet. Click here for more information on our Pork Spare Ribs.

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Don't let the name fool you, there's nothing "burnt" about them. The name came about because when the meat is left in to barbecue for an extra amount of time, the outer surface, or bark, will take on a darker appearance than normal. Hence, the name Burnt Ends. They can be cubes of beef brisket, pork, ham, and our new Kobe Beef Burnt Ends, which are tender on the inside and lightly seared on the outside. Burnt Ends have always been a Kansas City favorite. Click here for more information on our Burnt Ends.

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Our Sausage is made in Kansas City’s Strawberry Hill District, and prepared in our distinctive style. We then barbecue the links "low and slow" over a hickory-wood fire, and then vacuum-seal them at the precise moment to guarantee peak moisture. These links are a Sausage delicacy, and will arguably be the leanest sausage you've tasted in quite awhile. Click here for more information on our Sausage.

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Our One-Of-A-Kind "Killer Beans" transforms any ordinary pot luck or picnic into something extraordinary. Shreds of Hickory Roasted Beef Brisket account for over 15% of our meaty Bean side dish. Featured on the Food Network with Chef Bobby Flay in his BBQ with Bobby Flay Kansas City segment, and also the Smokin' Sides episode. Many people come into our Kansas City restaurants just from hearing about our Hickory Pit Beans. Just remember, there's nothing baked about these beans. Click here for more information on our famous beans.

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This popular side dish is a family recipe that has been served at our Restaurants for years. It's a mixture of cheddar cheese, cream cheese, corn and diced ham. (The recipe is in our Recipe Section.)  Click here for more information on our Cheesy Corn Bake.

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As of right now, all of our restaurants are located in the Greater Kansas City area. Fiorella’s Jack Stack Barbecue currently has four Restaurant locations. Our original location is in South Kansas City, referred to as Martin City, at 135th Street & Holmes Road. A second Restaurant is located in Overland Park, Kansas, in the heart of Johnson County, at 95th Street & Metcalf Avenue. Our third restaurant lies in downtown Kansas City, Missouri, at 22nd & Wyandotte, in the historic Freight House, just North of Union Station. Our newest location is on The Country Club Plaza at 4747 Wyandotte on the southeast corner of the Plaza. Click here for more information and directions to each of our restaurants. We also have specific addresses if you're needing to map to one of our restaurants. Coming from: KC International Airport: 601 Brasilia Ave. Kansas City, Missouri 64153; Charles B Wheeler Downtown Airport: 300 Richards Road, Kansas City MO 64116. If you're driving to Kansas City, map to us beginning at your starting destination. The closest restaurant to I-70 is our Freight House restaurant in downtown Kansas City. If traveling from south of Kansas City, you may want to visit either our Martin City location, or our Overland Park, Kansas location. This would also include business travelers with Sprint, Black and Veatch, Corporate Woods, etc. in areas south of Kansas City.

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Jack Stack will not contact your recipient, but we will need your gift recipients phone number, in case their local delivery driver needs assistance. It is your responsibility to make your recipient aware a perishable product will be arriving. You don't necessarily need to tell them Jack Stack barbecue is coming, but at least make sure someone will be available to care for the perishable package on the day that it arrives. FedEx will leave the package if your recipient is unavailable to sign for the package. This is by design so that the perishables can be cared for by your recipient. Jack Stack Barbecue can not be held responsible for packages that have perished due to the fact the recipients weren't made aware of its scheduled arrival.

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We guarantee you're going to love every last mouthful of your Jack Stack hickory-roasted barbecue and side dishes. If you're not completely satisfied, just let us know and we'll refund every penny you paid for it. We appreciate your first order, but we’re really aiming for your twentieth order. Give us a call toll-free at 877-419-7427 or e-mail us at CustomerCare@WorldClassBBQ.com.

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So that we may offer our Add-On items at a competitive price and value, we require every order to start with a meal package. After you've chosen a meal package to suit your taste, we offer every one of our barbecued meats and side dishes as an Add-On to customize an ideal dining experience. Some folks wish to order more of our Pork Spare Ribs, while others need to stock-up on Beef Burnt Ends. It's your call. We've learned over time that having flexibility of options is what drives the Jack Stack Barbecue customer. In addition, our pricing for the Add-On items does not include any packaging costs. We factor those costs into our meal package prices, so that way you're only paying for your shipping container just once. Not over and over again when purchasing a meal package and then your Add-Ons. This may appear to be a little different than what most people are used to when ordering mail order food, and we understand that sometimes it may lead to some confusion. We consider this pricing format to be a more fair and honest approach with our customers. However, if you've tried and tried, but can't find the perfect match of items online, please feel free to contact us toll-free at 1-877-419-7427. While the web site isn't designed to make substitutions, all of our Customer Care representatives can certainly customize any meal you wish. If you're calling after regular business hours, leave a message or send us an e-mail at  CustomerCare@WorldClassBBQ.com and we'll reply to you first thing the next business day.

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