Mail Order BBQ
Kansas City Catering

Our Guarantee

We guarantee that you and your recipients are going to love every last mouthful of Jack Stack’s premier hickory-fired barbecue meats and signature side dishes. If you're not completely satisfied, we’ll make it right with either an appropriate replacement or a full refund (including the cost of shipping). Period.


If you questions about your order or would like to request a refund, contact Customer Care at (877) 419-7427 M-F, 7am to 7 pm CST or email Customer Care.

Return and Refund Policy

We do not accept any physical returns due to the perishable nature of our products.

If you are not completely satisfied with your purchase, Jack Stack will issue a full retail refund or replacement for an order of equal value. A replacement order will be fulfilled and shipped the next business day.

Replacement and Substitution Policy

If the item of your choice is unavailable or does not meet our high standards, we may need to substitute an item of equal or greater value.

We do allow substitutions of equal value. To place an order with substitutions, contact Customer Care at (877) 419-7427.

Questions? (877) 419-7427