For the benefit of first
time visitors, there are a few points that will make
internet shopping with Jack Stack more effective. Take a few
seconds to absorb these orientation notes. They should
help you get what you need faster and at less cost. Whether you're sending a special gift to special folks, or preparing an
event at your own place, we want to exceed your expectations.
Help us.
1.) Start by choosing a “meal package” containing
approximately the quantity and variety of barbecue you want. For
several reasons, meal packages are our base order units.
Based on experience and testing, they have been created and
refined to satisfy the needs of large numbers of customers.
2.) Choose “add-ons” to fine-tune the quantity and variety of
your order. Once you've chosen a BBQ meal package you will
have the opportunity to choose the Add-On items displayed on the Shopping Cart
page. The overhead costs of
packing materials, labor, dry ice, etc. are covered in meal
package pricing. Add-ons are a la carte items designed to
help you customize your meal package that we can
offer at reduced prices since the meal package has “paid the
bills.” Add-ons cannot be purchased without a meal
package.
3.) Your barbecue will be fully cooked, vacuum-sealed and
shipped
on dry ice. A simple, straightforward “Owner’s Manual”
will describe in detail (with options for various types of
heating) how to unpack, store, thaw, prepare and heat your
barbecue. The process is easy and quick. The end result
duplicates at your (or your guest’s) table the award-winning
quality, flavor, and elegance you would find at our legendary
Kansas City-area restaurants.
4.) You can adjust your arrival day to match an important
date in the future. Place your order whenever you're ready. We allow
you to schedule a future arrival date up to one year from now, so place your
order whenever you're ready. Tips to remember when scheduling a future
arrival date: 1) We don't ship over the weekend when FedEx is closed for two
straight days. 2) We begin shipping on Monday each week, and all packages are
delivered before the weekend. 3) If your shipping charge is too high, it could
be that you're not allowing enough time for standard ground delivery. Move your
date back later in the same week, or have it delivered the week before if you're
looking for a Monday or Tuesday arrival date. The food is frozen and will keep
nicely in the freezer or fridge.
5.) If you have any questions at all, call us toll-free at
(877) 419-7427 (M-F 7:00 AM – 7:00 PM Central; Saturdays 9:00 AM
– 5:00 PM) for professional guidance. Your call will
be answered promptly. We will give you informed advice about any
topic... how to shop our site, detailed product information, how
to estimate quantities, shipping hints, etc. We won’t
subject you to a hard-sell... we’re not after your first order;
we’re after your tenth order and more. (Our customers tend to
become long term regulars.)
Every Mouthful is Guaranteed. We guarantee you're going to love every last mouthful of your Jack Stack hickory-roasted barbecue and side dishes. If you're not completely satisfied, just let us know and we'll refund every penny you paid for it. We appreciate your first order, but we’re really aiming for your twentieth order.
Please remember these
are simply suggested serving portions. One full slab of pork Ribs will feed
2 to 3 people. A pound of meat feeds 2 to 3. A quart of Hickory Pit Beans or
Cheesy Corn Bake feeds 6 to 8. Crown Prime Beef Ribs feeds 1 to 3. Keep in
mind that these are general guidelines. If in doubt, order just a little
more than you estimate you'll need, just to be sure to have enough for a
full meal. Our Jack Stack catering cohorts tell us, "Having leftovers is
better than running out of food." Coming from folks that are right here in
town, you sure don't want to run short halfway across the country from us.
Call us at 1-877-419-7427 if you need assistance and our experienced staff
will be more than happy to help in making suggestions.
The
BBQ we ship nationwide is prepared the same as our BBQ served in our Kansas
City-area restaurants. Prepared in USDA-monitored facilities in Missouri by
Jack Stack Pit Master Tim Keegan and his highly trained staff. All meat
items are fully-cooked and vacuum-sealed during precise times in the
cooling period to ensure peak moistness. The side dishes arrive in a
microwavable-quart container. We include an Owner's Manual that details
three ways to warm the food. If we can be of further service to you, we have experienced staff available if you would like to discover in
greater detail just how we're able to transform brisket and ribs into what
many call "The First Taste of Kansas City" and are consistently voted KC's
best barbecue. We take great pride in being honored as such, because in
these parts, that's really saying something.
The food is packaged in a
heavy reusable cooler which goes inside of an attractive Jack Stack outer box. Dry ice is included in the package to assure the food arrives frozen and in perfect condition. The standard delivery method is FedEx Ground, which delivers within three days
from Kansas City. Out of necessity, Alaska and Hawaii require 2-Day Express Shipping method.
Only packages shipped Priority Overnight will arrive before 10:30am. All
other packages will not have a time-specific delivery. If you're planning
your party around the delivery time, the success of your party is in
jeopardy. We highly suggest that you schedule your BBQ to arrive a day or
two before your event to allow for any unexpected transit delay and also for
thawing. Our shipping calendar makes this very easy.
It takes 1-2 days for our product to thaw in the refrigerator, depending on the size of item.
Whole briskets will take longer to thaw than a pound of burnt ends. It should be consumed within three days when thawed.
Jack Stack includes an Owner's Manual with
detailed instructions on how to reheat each product in each package.
Directions are given for the Microwave, Grill & Conventional Oven. We
recommended the Conventional Oven as the best method.
What is the difference between sauced and
unsauced Pork Spare Ribs?
The Pork Spare Rib is the Classic Kansas City BBQ Rib. The Spare Rib’s bones range from 4 to
6 inches long with the slab weighing over 2 pounds. Both the sauced and
unsauced ribs are barbecued with the same exact rubs in the same hickory
wood-fired method. The sauced ribs are paired with our KC Original Sauce
for those that like them wet. Click here
for more information on our Pork Spare Ribs.
Don't let the name fool you, there's nothing "burnt" about them. The
name came about because when the meat is left in to barbecue for an extra
amount of time, the outer surface, or bark, will take on a darker appearance than normal. Hence, the name Burnt Ends. They can be
cubes of beef brisket, pork, ham, and our new Kobe Beef Burnt Ends, which are tender on the inside and
lightly seared on the outside. Burnt Ends have always been a Kansas City
favorite. Click here for information
and to order our Burnt Ends.
Our
sausage is made in Kansas City’s Strawberry Hill District, and prepared in our distinctive style.
We then barbecue the links "low and slow" over a hickory-wood fire, and
then vacuum-seal them at the precise moment to guarantee peak moisture. These links are a
sausage delicacy,
and will arguably be the leanest sausage you've tasted in quite awhile. Click
here for more information on our sausage.
Why does everyone
rave about your Hickory Pit Beans?
It's no secret we have the areas, if not the country's, favorite BBQ beans. Shreds of
Hickory Roasted Beef Brisket account for over 15% of our meaty bean side dish.
Featured on the Food Network with Chef Bobby Flay in his BBQ with
Bobby Flay Kansas City segment, and also the Smokin' Sides
episode. Many people come into our Kansas City restaurants just from
hearing about our Hickory Pit Beans. Just remember, there's nothing
baked about these beans. Click here
to order our famous beans.
I have never tasted
anything like your Cheesy Corn Bake… Where did that originate?
This popular side dish is a family recipe that has been served at our Restaurants for years. It's a mixture of cheddar cheese, cream cheese, corn and diced ham. (The recipe is in our Recipe Section.) Click here
to order our Cheesy Corn Bake.
My order is a surprise gift. Do you contact my recipient?
Jack Stack will not contact your recipient, but we will need your gift recipients phone number, in case their local delivery driver needs assistance. It is your responsibility to make your recipient aware a perishable product will be arriving. You don't necessarily need to tell them Jack Stack
Barbecue is coming, but at least make sure someone will be available to care for the perishable package on the day that it arrives. FedEx will leave the package if your recipient is unavailable to sign for the package. This is by design so that the perishables can be cared for by your recipient. Jack Stack Barbecue can not be held responsible for packages that have perished due to the fact the recipients weren't made aware of its scheduled arrival.
What is the difference between pork spare ribs and baby back ribs?
Pork spare ribs are the traditional slab of ribs. They come from the belly of the pig, behind the shoulder. They include 11 to 13 long bones. There is a covering of meat on top of the bones and between them. Baby back ribs, sometimes called loin ribs, are cut from the loin section. They are shorter and smaller than spare ribs. They have a covering of meat over the bones and also between them. Because they do come from the loin, they are leaner than spare ribs.
Don't let the name fool you, there's nothing "burnt" about them. The name came about because when the meat is left to barbecue for an extra amount of time, the outer surface, or bark, will take on a darker appearance than normal. Hence, the name Burnt Ends. They can be cubes of beef brisket, ham, pork, or sausage, which are tender on the inside and lightly seared on the outside. Burnt Ends have always been a Kansas City favorite.
For Carry Out: How much food should I order per person?
Please note that the following are simply suggested servings. Added variables such as big eaters, light eaters, or little children will affect the amount of food you'll need when accounting for all of your diners. For assistance, please
peruse our Carryout Menu and contact the restaurant you'll be visiting.
Our experienced staff will be more than happy to help in making suggestions.
Please use the following guidelines as starting points: One pound of meat will feed 2 to 3 people. One full slab of pork ribs will feed 2 to 3. A quart of Hickory Pit Beans or Cheesy Corn Bake feeds 6 to 8. Crown Prime Beef Ribs feeds 1 to 3. If in doubt, order just a little more than you estimate you'll need, just to be sure to have enough.
It's always better to have leftovers than running out of food.
How early in the day can I pick-up my Carry Out order?
Our carryout departments open at 10:00am, but special arrangements can be made ahead of time to pick-up orders as early as 9:00am. During Kansas City Chiefs home games, and certain holidays, our carryout doors open up early at 9:00am. Please contact the restaurant you'll be visiting and our experienced staff will be more than happy to help with scheduling your pick-up to meet your needs. Our Carryout Menu is here.
Yes.
We began shipping our barbecue meats and side dishes in 2000 due to constant
request from former Kansas City residents and visitors that had the
opportunity to experience our barbecue. We practice the same "keys to success" of premium barbecue dishes and unmatched customer service that folks have enjoyed for
over 50 years at our restaurants, catered events, and our private dining rooms. Orders may be placed by phone at 816-452-1185 (local) or toll free 1-877-419-7427. You may also order online.
We will give you informed advice about any topic... how to shop if you're on our web site, detailed product information, how to estimate quantities, shipping hints, and even that all-important gift message, etc. We appreciate your first order, but we’re really aiming for your twentieth order. (Our customers tend to become long term regulars.)
I'm traveling and would like to
take your BBQ with me. Can I order through your catalog and then pick it up at one of your restaurants?
Yes.
This is an option many residents choose when traveling out-of-town, or as a
gift for someone in town that'll be having their meal at a later date. The order must be placed by calling Jack Stack Shipping locally at 816-452-1185. We ask that you give us 24-hour notice to prepare the order and
arrange for delivery to the restaurant location of your choice.
We offer a full bar serving specialty cocktails, the best selection of high end liquors, an extensive wine list, and a wide selection of domestic, imported, and specialty beers. For more information, please contact the restaurant you'll be visiting.
Are you affiliated with Smoke Stack BBQ restaurants?
No. However, the Smoke Stack BBQ restaurant are currently owned and operated by Jack Fiorella's siblings. Fiorella's Jack Stack Barbecue
operations are completely separate from the Smoke Stack BBQ operations.
Can we bring our own birthday cake into the restaurant?
Yes, but with one exception: Jack Stack Barbecue reserves the right to disallow any cake we deem is inappropriate within a family environment. For more information, please contact the restaurant you'll be visiting and ask to speak with any of our helpful managers.
Our Sausage is made in Kansas City's Strawberry Hill District, and prepared in our distinctive style. We then barbecue the links "low and slow" over a hickory-wood fire. These links are a Sausage delicacy, and will arguably be the leanest sausage you've tasted.
Our One-Of-A-Kind Hickory-Pit Beans transforms any ordinary pot luck or picnic into something extraordinary. Shreds of Hickory Roasted Beef Brisket account for over 20% of our meaty Bean side dish. Our beans have been featured in numerous publications and shows, including the Food Network with Chef Bobby Flay in “BBQ with Bobby Flay”. Many people come to our Kansas City restaurants just from hearing about our Hickory Pit Beans. Just remember, there's nothing baked about these beans. They've truly been smoked in our old-fashioned, Hickory-fired, brick barbecue pits.
This popular side dish is a family recipe that has been served at our Restaurants for years. It's a mixture of smoked cheddar cheese, cream cheese, garlic, corn and our wood-fired ham. The recipe can be found here.
Do you have any restaurants outside of Kansas City?
No. Fiorella’s Jack Stack Barbecue currently has four
restaurant locations. All are located in the Greater Kansas City area. Our original location is in South Kansas City, referred to as Martin City, at 135th Street & Holmes Road. A second
restaurant is located in Overland
Park, Kansas, in the heart of Johnson County, at 95th Street & Metcalf Avenue. Our third location lies in downtown Kansas City, Missouri, at 22nd & Wyandotte, in the historic Freight House, just North of Union Station. Our newest restaurant is located in the Country Club Plaza, regarded as Kansas City’s premiere shopping and tourist destination.
Do you offer outdoor seating at any of your restaurants?
We have full-service outdoor patios at our Freight House and Country Club Plaza locations. At our Martin City location, we have an outdoor patio that is available for drinks and appetizers only.
Yes. We are the largest restaurant-based caterer in Kansas City, and can handle groups in any size from 10 to 10,000. Call us at 816-941-4309, email us, or send us your Request For Quote here. Our professional event planners will help you plan and execute your event. You will find our Catering Menu here.
I have certain allergies. Will you be able to accommodate me?
We are sensitive to all food allergies. For those with food allergies to gluten and MSG, here
is our list of items containing possible allergens. This list is also available in each of our restaurants. Please be sure to alert us to any possible allergies we should be aware of.
Do you offer the service of smoking meats for customers for the holidays?
We're sorry, but we no longer offer this service for our customers. Our experience shows that more and more customers were choosing the trouble-free option of purchasing our sliced meats by-the-pound for their holiday meals. For more information, please contact the
restaurant you'll be visiting and ask to speak with any of our helpful carry-out personnel.
