Shipping Information

Important Information & Helpful Advice -

• Jack Stack Barbecue ships our award-winning barbecue, side dishes, sauces & rubs, and logo apparel nationwide to all 50 states. The barbecue is fully cooked, vacuum-sealed, and shipped with dry ice in heavy reusable coolers. An Owner's Manual is included with every barbecue order giving detailed reheating instructions to make the meal a raving success.

• We ship our packages Monday - Friday for delivery within the same week. We don't allow barbecue orders to travel over the weekends or holidays when FedEx is not moving packages. This helps to guarantee that your package will arrive in perfect condition.

• Order online -- it's fast and easy. If you prefer, call us toll-free at 1-877-419-7427 to place your order. We can also assist if you have any questions or concerns regarding the successful delivery of your order.

Shipping Barbecue 101
For barbecue orders, we use plenty of dry ice and a heavy, reusable, insulated cooler - a packaging combination that will insure your barbecue arrives in perfect condition. When you place your order, you will automatically be given an arrival date based on the earliest possible date and least expensive shipping method. You have the option to adjust your arrival date based on FedEx available delivery days. The appropriate shipping and handling charge will be applied to your order based on your merchandise amount and the day you wish to have the package delivered. FedEx is our preferred shipping company. If you prefer an alternate shipper, please contact us toll-free at 1-877-419-7427 and we will quote the current shipping rate published by your preferred shipper.

Standard Shipping -- FedEx Ground
We use FedEx Ground Service as our standard shipping method. This is made possible by packing all frozen packages with plenty of dry ice to make it to their destination. It also helps that we are centrally located in the middle of the country here in Kansas City. While the vast majority of our orders are able to travel by Ground, some areas do require Express Shipping if the delivery requires more than three days travel from Kansas City based on the destination's distance from a FedEx distribution terminal. FedEx is our carrier based upon their excellent service record with us and package reporting. If you prefer an alternate shipper, we will quote the current shipping rate published by the shipper.

Express Shipping -- FedEx Express
Overnight: For Overnight deliveries, order by 2:00 p.m. (CT) weekdays and your package will arrive by the next day. For business deliveries, Overnight Express is available Monday through Thursday for delivery Tuesday through Friday afternoon. For residential deliveries, Overnight Express is available Monday through Thursday for delivery Tuesday through Friday. Priority Overnight is also available for early morning deliveries.
2Day: For 2Day deliveries, order by 2:00 p.m. (CT) weekdays and your package will arrive by the 2nd day. For business deliveries, 2Day Express is available Monday through Wednesday for delivery Wednesday through Friday afternoon. For residential deliveries, 2Day Express is available Monday through Wednesday for delivery Wednesday through Friday.
Saturday Express: In some instances, we're able to deliver packages on Saturday via Saturday 1Day and 2Day Express. Some areas do not have this delivery option and our Arrival Calendar will make Saturday available if this option is available.

Shipping and Handling Rates

Merchandise Amount	Standard Shipping	2Day Express	1Day Express
Under $48.99	4.99	19.99	32.99
$49 - $99.99	19.99	43.99	65.99
$100 - $149.99	19.99	49.99	77.99
$150 - $199.99	19.99	59.99	89.99
$200 - $249.99	29.99	67.99	101.99
$250 - $299.99	29.99	75.99	113.99
$300 - $349.99	29.99	83.99	125.99
$350 - $399.99	29.99	91.99	137.99
$400 and Up	12% of merchandise	22% of merchandise	33% of merchandise

More Information
Shipping and handling charges are based on the total cost of your merchandise per recipient, per delivery address. Multiple orders to multiple recipients at the same address require separate shipping and handling charges since every order is shipped in their own box.

Hawaii & Alaska
Orders to Hawaii and Alaska are of necessity shipped Overnight or 2-Day Express. In order to defray the additional costs, we add a surcharge of $20 per order to these shipments, in addition to the Express charge. 1Day Express arrives in two days, and 2Day Express arrives in three days.

Order Day
Any order received after 2:00 PM Central Time is applied to the following business day. You're welcome to place an order at any time for a future ship date, even months down the road. For urgent orders, you always have the option of having your package arrive earlier via Express Service.

Shipping Gift Certificates & Gift Cards
Presentation-quality Jack Stack Shipping Gift Certificates and Gift Cards take the worry out of gift giving. Allow the dear and deserving folks in your life to decide what they want and when they want it delivered. Gift Certificates are an excellent alternative. In addition to fixed-price certificates for $50, $75, $100, $150, and $200 available on the website, we also offer fully customized certificates for any package meal by calling us toll-free at 1-877-419-7427 (Mon-Fri, 7:00 AM - 10:00 PM; Sat 9:00 AM - 5:00 PM, Sun 10:00 AM - 6:00 PM Central).

Delivery Addresses
We guarantee delivery only to the addresses we are given. We cannot ship any package to a post office box for the reason that our products are perishable and need to be cared for on the day of their delivery. We also are unable to ship to APO/FPO addresses, or addresses outside of the US (except sauces and rubs). Rural Route addresses must include box numbers and a phone number. The accuracy of ship-to addresses and daytime telephone numbers for both the sender and recipient is your responsibility. If sending a gift package, it is also your responsibility to assure that the folks you are shipping to will be in town to care for a perishable package the day it is delivered. We ship perishable products. While you may have a desire to surprise your recipients, it would be unfortunate to have your gift go unnoticed on their front porch or be sitting there when they return from out-of-town. It is essential that someone be available to unpack and care for perishable packages on the same day it's delivered. Due to the perishable nature of our products, we do not require a recipient's signature for delivery at single unit residences as long as the local FedEx delivery driver feels that leaving the package will be safe from prying eyes. All packages contain enough dry ice to survive at least through the evening of their confirmed arrival date.

Your Satisfaction is Guaranteed
We guarantee you're going to love every last mouthful of your Jack Stack hickory-roasted barbecue and side dishes. If you're not completely satisfied, just let us know and we'll refund every penny you paid for it. We appreciate your first order, but we’re really aiming for your twentieth order.