Mail Order BBQ
Kansas City Catering

Shipping & Delivery Information

Jack Stack Barbecue ships award-winning barbecue, side dishes, sauces, rubs and logo apparel nationwide to all 50 states.

Durable Packaging

Our hickory-fired barbecue is fully cooked, vacuum-sealed and shipped with dry ice and frozen gel packs in durable, reusable, insulated coolers.

Heating Instructions Included

Every shipment comes with its own Owner's Manual — detailed heating instructions simply written so your meal tastes better than it would in our restaurants.

Shipped to Stay Fresh

Packages are shipped Monday through Friday via UPS for delivery within the same business week. Arrival dates are based on earliest possible date and least expensive shipping method. Shipping and handling charges are based on merchandise total per recipient and package delivery date. Express service for guaranteed arrival dates and/or Saturday delivery (where available) is optional for an additional charge.

Orders made by 2 p.m. (CT) will be processed that day and orders taken after 2 p.m. (CT) will be applied the following business day.

If You Have Questions

You can contact our Customer Care team at (877) 419-7427 (M-F 7 a.m. to 7 p.m.) if you prefer an alternate shipper or have questions about delivery dates, delivery status or general shipping information.

Standard Shipping

Our standard shipping method is UPS Ground

Standard Shipping & Delivery Rates (based on Merchandise Amount)

  • Up to $19.95 - $7.95
  • $19.96 - $29.95 - $9.95
  • $29.96 - $39.95 - $13.95
  • $39.96 - $49.95 - $15.95
  • $49.96 - $79.95 - $17.95
  • $79.96 - $119.95 - $20.95
  • $119.96 - $169.95 - $25.95
  • $169.96 - $229.95 - $30.95
  • $229.96 and up - rates may vary based on merchandise amount

Express Shipping

Several express shipping options are available via UPS. Note: Order by 2 p.m. CT for next day or 2-Day delivery. 

All amounts should be added to your standard shipping amount:

  • 2-Day Express - Add $19.99 per address
  • Standard Overnight Express - Add $29.99 per address (Call (877) 419-7427 for Priority Overnight availability)
  • Saturday Express - Add $64.98 per address (Call (877) 419-7427 for Saturday availability - Saturday Delivery is subject to availability) 
  • Hawaii & Alaska – Add $43.99 per address in addition to any other applicable up-charges

Check the Accuracy of Your Delivery Addresses

Given the perishable nature of our barbecue, Jack Stack can only guarantee delivery to the addresses we are given. Please take a moment to verify your delivery address(es) prior to submitting your order.

  • We do not allow shipping to post office boxes, UPS Stores or APO/FPO or addresses outside of the United States
  • Rural Route addresses must include box numbers and a phone number
  • You are responsible for the accuracy of ship-to addresses and daytime phone numbers
  • Sender should notify the recipient that the package will be delivered
  • Jack Stack does not require a signature for delivery due to perishable nature of products. UPS will leave package on doorstep or other obvious and accessible location.

Questions? (877) 419-7427