At Jack Stack we guarantee you a remarkable barbecue experience. We promise to treat you like family and to serve you products
prepared with the highest quality ingredients, that we have prepared with our time-honored traditions and thorough standards.
If you are not completely satisfied, just let us know, and we will honor our guarantee.
If you have questions about your order please contact Customer Care at (877) 419-7427 M-F, 8am to 6pm CST or email Customer Care.
Return and Refund Policy
We do not accept any physical returns due to the perishable nature of our products.
If you are not completely satisfied with your purchase, contact Customer Care at (877) 419-7427 M-F, 8am to 6pm CST or email Customer Care. If a replacement order is necessary it will be fulfilled and shipped the next available ship day.
Replacement and Substitution Policy
If the item of your choice is unavailable or does not meet our high standards, we may need to substitute an item of equal or greater value.
We do allow substitutions of equal value. To place an order with substitutions, contact Customer Care at (877) 419-7427.